FAQ - Frequently Asked Questions

Frequently Asked Questions 

 

  • Where is the store based?

     

    Grenada, Mississippi. We are currently operating from the bonus space in our home. We are set up in "store" fashion, so you are ABSOLUTELY WELCOME to come shop in person.

     

  • Do you accept orders placed outside of the US?

     

    Not at this time.

     

  • How long will it take to receive my order?

     

    We strive to pack orders within 24 hours. Once shipped, most domestic orders take 2 to 10 business days to arrive, depending on the carrier and destination. 

     

  • Do you accept returns?

     

    We accept returns for store credit within 7 days of delivery. Please email customerservice@modestanddevoted.com to request return authorization BEFORE mailing your return.

    Returned items must be authorized within 7 days of delivery and must be new, unworn, unwashed, free of damage or perfumes, and have all original tags attached. Items returned without prior authorization will not be eligible for store credit. We do not issue cash refunds.

    All returns are subject to a 10% restocking fee. Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged. Prepaid return labels may be provided upon request, with the cost deducted from the store credit when applicable.

     

  • Do you allow exchanges?

     

    Yes. If you would like to exchange an eligible item, please email customerservice@modestanddevoted.com within 7 days of delivery. We will provide instructions based on the availability of the replacement item.

    Items must meet the same eligibility requirements described in our return policy above.

     

  • What types of clothing do you carry?

    ModestAndDevoted is a family-owned modest clothing boutique serving women and girls. We carry modest dresses, maxi skirts, tops, layering essentials, church outfits, and comfortable everyday styles.

  • Do you offer local pickup or delivery?

    Yes. Local pickup is available in Grenada, Mississippi, and delivery is offered in listed local areas for a fee.

  • Can I get measurements on an item?

     

    Absolutely!! If you are considering an item but are not sure what size you'll need, we will gladly provide measurements of any in-stock products. Please allow us 24 hours to get measurements and respond via email. If you'd like a faster response, you can text us at 662-688-6623, and we will reply as soon as possible.

     

  • What's the best way to measure?

     

    We agree - it's nearly impossible to measure yourself! We have a solution!!!
    Choose a garment from your own closet that fits well.
    Lay it on a large, flat surface.
    Using a (preferably) fabric measuring tape, measure the garment across.
    For bust measurements, we recommend measuring from the point under the arm where the seams all come together to the same point on the opposite side of the garment. That just means that you will lay the tape across from underarm seam to underarm seam.  This is your "flat" bust measurement.
    Waist measurements, simply lay the garment on the flat surface and measure from edge to edge at the waistband. 
    Hips are generally measured 8-9" below the waist. Use the same method as measuring the waist once you determine where you need to measure.
    Length, just measure from the very top of the garment to the bottom. On dresses, I usually measure from the highest point of the shoulder to bottom. 
    If you need assistance, or even photos, please just reach out to us! We are very happy to help!!

     

  • Can I contact a REAL person?

     

    Yes! We are a small, family-owned business, and we're happy to help.

    Email us at customerservice@modestanddevoted.com, or call or text us at 662-688-6623. If we are unable to answer immediately, please leave a message and we will respond as soon as possible.

 

  • What if something is wrong with my order?

     

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or using the information below.

Still have questions or concerns? Give us a call, text, or email! We're happy to help. If we are unable to answer immediately, please leave a message and we will respond as soon as possible.

Call or text: 662-688-6623

Email: customerservice@modestanddevoted.com